This site is a work in progress...always.
हे ईश्वर। मुझे ऐसा आत्मज्ञान दो कि मैं ईमानदारी से जान सकूं कि मैं कौन हूँ ? मैं क्या कर सकता हूँ, क्या नहीं ?
मुझे ऐसी बुद्धि दो कि मैं परनन्नतापूर्वक अपनी गलतियों को स्वीकार करून, और ऐसी शक्ति दो कि उन गलतियों को दोबारा न करते हुए उनसे सीख सकू।
हे प्रभु। मुझे ऐसी विनम्रता दो कि दूसरों से शिक्षा ग्रहण कर सकूँ, भले ही वे आयु में मुझसे छोटे हो अथवा पद में मुझसे कनिष्ठ जी क्यों न हो।
हे ईश्वर । मुझे निर्णय करने का साहस दो, और ऐसी संवेदनशीलता दो कि मैं दूसरों की प्रतिक्रिया जान सकूं।
हे परमात्मा । मुझे प्रत्येक व्यक्ति के गुणों को पहचानने का बल दो, और शक्ति दो कि अपने अधीनस्थ सहयोगियों के कामों का उत्तरदायित्व स्वीकार करते हुए उनके साथ खड़ा रह सकूं।
हे परमेश्वर । मुख्य क्षमता दो कि मैं अपने साथी पुरुषों और स्त्रियों तथा सृष्टि के सभी प्राणियों कि सेवा के द्वारा सार्थक और अधिक उपयोगी जीवन जी सकूं ।
हे परमेश्वर । मुख्य शक्ति दो कि मैं सदा आपका स्मरण करता रहूँ क्योंकि इसी से मुझे उपरोक्त सभी कार्य करने का बल मिल पाएगा ।
धन्यवाद
विशाल पाहुजा
ओ३म् || भूर्भुवः स्वः || तत्सवितुर्वरेणयंभर्गोदेवस्यधीमहीधियोयोनः प्रचोदयात् ||
O God, Thou art the Giver of Life, the Remover of pains and sorrows, the Bestower of happiness
O Creator of the Universe, may we receive Thy Supreme Sin destroying light, May Thou guide our intellect in the right direction.
GIS Architect & Operations Manager
Program Management • Customer Experience • Software Development
Operations Leadership: Participate in business planning, roadmaps, and technology transitions, operational readiness for future state of GIS application. Support, maintain, and monitor GIS systems and technology, delivering stability and continuous improvement. Continually manage, engage, and mentor teams of 60+ analysts and developers, designers, and support staff, maintaining forecast goals, SLA/KPIs, and best practices.
GIS Expert & Thought Leader: As part of the development team at Esri responsible for building ArcGIS, consistently involved throughout a 20-year career with product development, implementations, and innovative solutions for ESRI clients and as PG&E’s Manager of IT GIS for Gas & Electric Operations.
Skills & Competencies
IT Operations Management • Information Management • GIS Systems • Financial Accounting
Spatial Databases • 3D GIS • Spatial Analysis • Geoprocessing • Testing • Geomatics • Cartography
Project Management • Call Center Operations • Technical Support • Vendor Management
Program Management • Managed Services • Negotiation • Enterprise Software Tuning and Configuration
Communications • Voice of the Customer • Cross-Functional Alignment • Emergency Response
ArcGIS • ArcGIS Server • Portal for ArcGIS • ArcGIS Online • ArcSDE • ERDAS Imagine
Schneider GIS Suit • SQL • Power BI • RedHat • Linux • .Net
Languages: English • Hindi • Punjabi
Professional Experience
Pacific Gas & Electric, Walnut Creek, CA 2015 - Present
Manager, IT GIS Operations | Gas & Electric
As part of PG&E’s IT infrastructure, oversee operations and functionality for over $400M GIS business technology supporting gas and electric asset mapping, location, identification, and emergency recovery.
· Ensure stability and performance of the GIS systems, managing to a 99.7% uptime KPI.
· Administer a $4M operating budget supporting GIS team and vendor contracts.
· Advise the strategy and roadmap for the $350M - $500M GIS systems upgrade earmarked for 2023 – 2025 as a project stakeholder for QA, implementation, and deployment.
· Develop and maintain operating procedures and disaster recovery planning and execution.
· Collaborate and communicate with senior and executive leadership on strategic planning, critical incidents, and performance goals.
Supervisor, IT GIS Gas | 2015 – 2016
· Hired to lead and implement a newly created GIS operations team, transitioning GIS support from projects to operations, ensuring user functionality, and improving business relationships.
· Selected, developed, and evaluated staff, delivering efficient operation of O & M functions.
· Oversee off-shore Managed Services Vendor, maintaining high system and application availability to meet business expectations through vendor SLA/KPI accountability.
Esri, Redlands, CA 2001 – 2015
As the global market leader in geographic information system (GIS) software, location intelligence, and mapping, Esri delivers solutions for complex and novel problems. From Support Operations Group Leader to Enterprise Architect and Developer Support Analyst, provided geodatabase design, supported client end users through exceptional service, and consistently advocated for the Voice of the Customer (VoC).
Enterprise Architect | 2013 – 2015
· Consulted with Esri customers and partners, supporting the design, development, and implementation of enterprise GIS solutions.
· Applied enterprise design methodology and best practices to define business, application, data, and infrastructure solution approaches, recommendations, and technical requirements.
· Supported enterprise software configuration and performance tuning services for the Arc GIS portfolio.
· Modified existing database/Geodatabase templates and integrated new data sources per customer requirements and implementation roadmaps.
Support Operations Group Leader | 2005 - 2013
· Managed a team of 10+ Technical Support Analysts, ensuring performance and results.
· Troubleshot ArcSDE and ArcGIS on all supported platforms and RDBMS’es, including managing technical issues with Geodata, Server, and Raster domain across Windows and Unix platforms.
· Oversaw Voice of the Customer (VoC) initiative, providing feedback to developers.
· Monitored team performance, support, and quality standards via client KPIs and SLAs, implementing training, feedback, and mentoring to ensure ongoing performance and quality.
· Reviewed escalated incidents, providing process and product support to the team when facing intricate client interactions and unforeseen events.
· Mentored agents, developing communication skills and product knowledge, resulting in improved quality scores (NPS) and call handling times.
Sr. Developer Support Analyst | 2003 – 2005
Developer Support Analyst | 2001 – 2003
· Assisted third-party developers in creating and integrating applications with Esri software.
· Authored and edited technical articles for the Esri Support Knowledge Base.
· Taught Introduction to ArcIMS at Esri learning center and presented Installing and Configuring ArcIMS and Tips and Tricks for ArcIMS Developers at Esri user conferences in 2002 & 2004.
· Supported a strategic client portfolio and coordinated and mentored offsite analysts.
Education
Virgina Tech, Blacksburg, VA M.U.R.P
Masters in Urban and Regional Planning
Guru Nanak Dev University, Amritsar, Punjab, India B.S.
Technology & Urban Planning